We are the Vehicle Storage Facility who stores the vehicles. We are not the property owner, police or tow company that towed the vehicle.

In order to claim a unit you will need to provide a valid photo ID plus proof of ownership documentation (insurance, registration or title).
 
A couple things to note to make the process as easy as possible:

We can only accept payment for vehicle release once the retrieval method is confirmed and standing by. i.e., If a vehicle is unable to be driven and needs to be towed we cannot accept a release payment unless the tow truck to retrieve the vehicle is present.
Thank you for your understanding.
 
Forms of Payment: We accept EXACT cash(we do not offer change at the facility) and ALL Major Credit Cards. If a credit card is used, the name on the card MUST match the name on the ID provided for the release. All Credit Card Payments will be charged a 3% surcharge

We do not accept checks or payments over the phone. 

WE DO NOT ACCEPT APPLEPAY, PAYPAL, CASH APP OR ANY OTHER FORM OF DIGITAL CURRENCY OR TAP PAYMENT
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Fees: The maximum rates for a private property tow are set by the Texas Department of Licensing and Regulation.
For Vehicles less than 10,000 GVW these rates are currently as follows:
 
PPI Light Duty Hook Fee: Inside Dallas City Limits $121 / Outside the City of Dallas limits up to $272
 
Impound Fee: $22.85 plus tax- This is a one time fee that is accrued as soon as the vehicle arrives at the impound facility
 
Light Duty Storage Fee: $22.85 plus tax per day. This fee is assessed the minute it arrives at our facility, after the first 12 hours and each night at midnight. (Heavy Duty Storage: $39.99 plus Tax)
 
Notification fee: $50.00 When a vehicle is left in our storage for over 24 hours, this fee is assessed for the costs associated with notifying all owners and lien holders as required by state laws.

Police Notification Fee: $10 when a vehicle is left in our facility for 10 days or more, this fee is assessed for the costs associated with notifying the proper authorities of the impounded vehicle as required by state laws.